How to Replace a Lost or Stolen ID | All You Need To Know in 2023

Lost or Stolen ID

Are you searching for ways to replace your lost or stolen ID? There are many other people who are facing the same problem. If you’re in the UAE and your Emirates ID has been lost, stolen, or damaged to the point that it has to be replaced, you need to quickly request a replacement for your Emirates ID card.

Typically, when you possess a work visa, your employing company takes care of providing you with a replacement ID card, ensuring a seamless process. However, if you hold an independent visa and are responsible for managing this procedure independently, you can replace your ID card by following the step-by-step instructions outlined below. These guidelines offer a comprehensive approach to obtaining a new ID card, ensuring a hassle-free experience for individuals with independent visas.

Report the incident.

To ensure the immediate deactivation of your lost or stolen Emirates ID card, it is crucial to report the incident promptly. By visiting the nearby ICP Customer Happiness Center, you can take the necessary steps to safeguard your personal identification. This guide provides detailed information on how to report the loss or theft of your Emirates ID, highlighting the importance of acting swiftly and obtaining a duplicate or identification number from ICA.

Promptly Report the Incident at the ICP Customer Happiness Center.

If you find yourself without your Emirates ID card due to loss or theft, visit the conveniently located ICP Customer Happiness Center without delay. Reporting the incident in person ensures that the authorities are notified promptly, enabling them to disable your ID card as soon as possible. By taking this immediate action, you contribute to the protection of your personal information and prevent potential misuse.

Importance of Reporting Loss or Theft to the Authorities

Reporting the loss or theft of your Emirates ID to the authorities is of paramount importance. Notifying them promptly allows for the immediate deactivation of your card, minimizing the risk of unauthorized access to your personal data. By reporting the incident, you help law enforcement agencies in their efforts to combat identity theft and other fraudulent activities.

Required Documents

  • UAE nationals are required to carry a family book and an original, current passport. A copy of the ID card and a personal picture (4.5 x 3.5 cm) with a white background
  • GCC nationals must have a valid passport and the original, valid Gulf ID of the customer.
  • UAE expats must bring their original, valid passport, their original residence permit, and a personal photo (4.5 x 3.5 cm) with a white background.
  • If a kid under the age of 15 is the holder of the stolen ID, then a clear copy of the birth certificate and a photo with a white background are required.

Note: Your biometrics will be taken, which will include scanning your fingerprint and eye for an ID card replacement.

Apply for ID Card Replacement

When faced with the unfortunate incident of losing your ID card, it is crucial to take immediate action and apply for a replacement. The first step is to report the incident promptly. Once you have reported the loss, the next vital step is to apply for a replacement ID card.

To initiate the replacement process, you can conveniently fill out the application form at any ICA Customer Happiness Center or utilize the user-friendly UAE ICP app, available for download on both the app store and Google Play store.

This efficient and accessible application method ensures that you can swiftly complete the necessary steps to obtain a new ID card and restore your identification status without any hassle. Don’t delay; follow the streamlined replacement process today and regain your official identification in no time.

Pay service fees.

All people who are both foreigners and citizens of the UAE must pay these charges.

  • 300 AED ($81): Fee for replacing the lost, stolen, or damaged ID card
  • 40 AED ($11): Service fee
  • 30 AED ($8): Typing Center Fee

The cost of urgent services at customer satisfaction centers is 150 AED. This faster service is provided by ICA. The service, called Fawri, takes just 24 hours.

Get Your Replacement ID Card

Discover a hassle-free way to stay informed about the progress of your ID card issuance! By listing your phone number on the submediated application, our dedicated team can conveniently contact you once your ID card is ready. Rest assured that you’ll be kept up-to-date on the status of your submitted form via prompt and convenient text messages from ICP or through a phone call directly from the typing center. Plus, thanks to our efficient processes, you can expect your brand-new ID card to be issued within a mere two days of submitting the replacement form. Experience seamless and speedy service with us today!

Note: It’s important to note that the above process can vary depending on the specific circumstances and the Emirates ID center you visit. It’s also important to keep in mind that it is a legal requirement to report any loss or theft of the Emirates ID to the relevant authorities.

Contact (600) 300-03 for more information.


Replacing a lost, damaged, or stolen Emirates ID card is crucial for UAE residents. Visit the nearest ICP Customer Happiness Center and report the incident to get the lost or stolen ID card deactivated as soon as possible. Additional fees may apply for lost or damaged cards. Have a passport copy and a valid visa copy ready to facilitate the process. Having a replacement ID card ensures compliance with the law and provides peace of mind and security.


If you lost your Emirates ID card, report it to EIDA as soon as possible, get the necessary documents ready (a passport and a valid visa), and apply for a replacement at EIDA centers or authorized typing centers. Additional fees may apply.

The cost of replacing a lost Emirates ID card can vary depending on the situation. Generally, there is a fee for replacement cards, which is around AED 300 ($81); a service fee of AED 40 ($11); and a typing center fee of AED 30 ($8).

Unfortunately, tracking a lost Emirates ID card is not currently possible. However, there are steps you can take to protect yourself and ensure that you can continue to live and work in the UAE without interruption. It is important to report the loss of your Emirates ID card to the Emirates Identity Authority (EIDA) as soon as possible.

Once your Emirates ID card is ready for collection, you will receive a notification from Emirates Post. Go to the nearest post office with the notification and a valid passport to collect your card. Show the notification and your ID to the post office staff; they will verify the information and hand over the card to you.

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